How (NOT!!) TO DEAL WITH CUSTOMERS...

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Transcript follows
(not 100% accurate)
00:00
[Applause]
00:01
??? has just arrived at Glasgow central
00:03
seven hours late. British Rail apologize for any
00:30
inconvenience to passengers.
00:30
Come on! Let’s have some service here.
00:37
-Yes…Well what have you got for a man who
00:39
spent nine hours on a train from ?????
00:41
Mutton-chop. Toad in the hole
00:45
or mince. Hey, I’ll have mince. Yes…
00:50
quite fond of mince..Another… that’s fine. That’s lovely, yes.
00:53
Boiled potato, chips or mashed? Er mash… Yes, mash’ll do
00:59
Definitely mash, yes. Peas, carrots or…. beet?
01:05
Errh, oh baked beans yes I’ll have baked beans
01:08
01:10
Anything else? Er yeah yeah Is that porridge
01:13
you’ve got there? -Aye
01:15
Give me a couple of handfuls of porridge.
01:19
-Anything else? er a wee bit of rice pudding
01:23
just to finish it off with. That’s lovely. And then some
01:27
some nice runny custard. Oh that’s beautiful!
01:31
-Is that enough? yes that’s splendid
01:33
Thank you very much indeed
01:34
-Right! Oh maybe just finish it off
01:36
with a wee splodge of tomato sauce .???..That’s lovely!
01:41
Thank you. Thank you so much. Thank you.
01:48

Who is the man in the poster on the wall?
Why does the customer throw his plate at the man in the poster?